FAQ-SHIPPING

WHAT SHIPPING METHODS DO YOU OFFER?

We offer different shipping methods based on the region. For local orders in Morocco, we utilize Amana, while international orders are shipped through carriers such as FedEx, DHL, and other reputable shipping agencies. This ensures that your orders reach you securely and in a timely manner, no matter where you are located.

DO YOU SHIP WORLDWIDE?

Yes we ship worldwide.

WHO ARE THE CARRIERS FOR DELIVERY?
  • FedEx
  • DHL
  • Aramex
  • UPS
  • Amaana
  • * we may time to time add new carriers
WHAT IS YOUR SHIPPING TIME?

Shipping times vary based on the destination and product type. The delivery time after product dispatch remains consistent, while the order preparation duration depends on the type of product:

 

* For Ready to Wear collection the order preparation time is 24 to 48 hours.

* For Haute Couture, Bridal and Veils from our website collection are typically dispatched within 45 days.

* For Custom-made dresses beyond our website collection, the production time is a minimum of 45 days and may extend based on the details finalised during your personalised consultation. We appreciate your patience as we ensure the highest standards of craftsmanship in each bespoke creation.

After dispatch, the order delivery windows are as follows:

* Orders within Morocco typically take 2 to 5 working days. 

* International orders can expect delivery within 5 to 7 working days.

Rest assured, we strive for efficient and timely order delivery.

ARE CUSTOM DUTIES AND TAXES INCLUDED IN THE PRICE?

No, the price does not include customs duties and taxes. International orders may be subject to additional charges, as customs regulations and duties vary by country. The limits for duty-free packages are set by local customs authorities. For more information, please refer to your local customs website.